Buying terms and warranty
What you get in writing when you buy a watch from us. We keep the list short so we can keep every word of it.
- Final sale
- All sales are final. No returns. That is why you see everything first: the grade, the photographs and, for a piece in hand, the watch itself at the showroom at 169 E Flagler St, Suite 1023, Miami, by appointment only.
- Warranty
- A one-year limited warranty on the movement. For one year from the day the watch is delivered to you, if the movement fails in normal use we have it repaired at our cost by a watchmaker we choose. It covers the movement only: not the case, crystal, dial, hands, bezel, crown, bracelet, strap, gaskets or water resistance, and not damage from an impact, water, magnetism, misuse or work by anyone else. It is yours as the buyer; write to us with your invoice number to use it.
- Authenticity
- Every watch we sell is genuine, and we check it ourselves before it is handed to you: serial, movement, case, dial, hands, bracelet and papers. Serial numbers are checked through private trade channels. If the maker finds that a watch we sold you is not genuine, we take it back and refund the full price you paid.
- Condition
- We grade in five words: Unworn, Mint, Excellent, Good and Fair. Polishing is disclosed on the piece. A piece secured on request is graded when it reaches Miami, and you see the grade before it is handed to you. What each grade means.
- Timing
- Every watch we hold is timed on our own timegrapher. Ask for the reading on any piece in hand.
- Seeing it
- Pieces in hand can be seen at the showroom at 169 E Flagler St, Suite 1023, Miami, by appointment only.
- Payment and delivery
- Collect at the showroom by appointment, or we arrange delivery with you in writing before the watch leaves us.
In force from November 11, 2026 for watches sold by Kassab Consulting LLC, trading as Unaged Luxury. Your invoice and these terms are the whole of what we promise; nothing on this page limits a right the law gives you.
A question before you buy?
Ask about any piece: its grade, its papers, its timing. We answer in writing.